Digital Product Payment Platform

Context

A digital product platform for selling online content on a major media platform. The platform required a full payment workflow covering checkout, receipts, tax invoices, and refunds — with alignment across engineering, finance, legal, and business teams.

The Problem

The team needed to launch a payment-enabled digital product platform with strict requirements around receipt generation, tax invoices, and refund policy — while coordinating requirements across engineering, finance, legal, and business stakeholders before the MVP launch.

What I Worked On

• Payment workflow planning and technical direction
• Stripe integration research, feasibility, and documentation
• Receipt and tax invoice requirement analysis
• Refund process planning and policy alignment
• Backoffice and payment backoffice planning
• Cross-functional coordination with finance, legal, growth, and engineering teams

Tech Stack

Challenges

• Aligning Stripe capabilities with internal business and tax requirements
• Defining practical receipt and tax invoice constraints for Thailand compliance
• Establishing refund policy agreements across stakeholders before MVP
• Coordinating decisions across engineering, finance, legal, and business teams under a tight timeline

Impact & Outcome

• Established clear technical direction and MVP scope before development began
• Reduced stakeholder uncertainty around payment, receipt, and refund flows
• Created alignment across cross-functional teams, reducing rework risk during implementation